Privacy Policy

The Building Centre’s privacy policy is set out below. It tells you how we collect information about you, how we store and process the information, what we might use it for, who we might share the information with, and our practices regarding your personal data. If you do not agree with the policy, please do not use our website or give your data to us.

This website is operated by The Building Centre Group. We are in The Building Centre at Store Street, London WC1E 7BT. If you have queries about the information we hold on you or our privacy policy, please write to our Information Manager at the address above or on the email

We may collect and use information about you in the following ways:

Information you give

You may give us information by filling in forms on our site, following links in our emails or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our services, search for a product, use social media functions or enter a competition, promotion or survey operated by us. The information you give may include your name, address, email address and phone number, credit card information and sometimes personal description and photographs.

Information we collect

We use cookies and other tracking on to tell us what pages you're looking at and to help us enhance your customer experience and provide you with content that is relevant. To find out more about how we use cookies, click here.

Analytics cookies (including Google Analytics) help us evaluate site activity and improve the functionality of our site. We do not use this information for any other purpose.

Storage of information

Your information will be stored on our secure web server and we will keep our own backup copy. We may also store your information on paper at our offices.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

You have a statutory right to see a copy of the information we hold about you on payment of a fee, which is currently £10.

What we use your information for

We will use your information to provide you with any further details or information you request when you contact us. This may involve updates on our activities, bookings for events or provision of products and other services from The Building Centre.

With whom we may share your data

We may share your information with selected third parties including:-

  • business partners, suppliers and sub-contractors for the performance of a contract we enter into with you;
  • advertisers and advertising networks that require the data to present relevant adverts to you on our behalf;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • building product manufacturers, who may wish to contact you in response to you visiting one of their pages or to follow up an enquiry you have made.

We will disclose your information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or to protect the rights, property or security of others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.

We may share your information with other companies in the same group structure as The Building Centre Group.

Any credit or debit card details you supply will be stored by the external payment provider and your card issuer for payment processing reasons. We will not store any card payment data.

From time to time we may work with external partners to undertake marketing activities. In these instances we will only share your information with these partners if you have given us permission to share your information with them at the time of the data capture.

Your rights

You have the right to ask us not to use your data for marketing purposes. We may periodically send you marketing emails only if you have given your consent using one of our online forms or, for example, if you have become a registered member or subscriber. If you no longer wish to receive marketing emails from us you can unsubscribe by clicking on the relevant link in the footer of the email or alternatively you can contact our Information team via email at When marketing emails are sent to you, we may place a small graphic in the footer of your email. 

Where we store your personal data

Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.