Customer service heroes at BSS Industrial branches across the UK are being given the credit they deserve following the launch of the distributor’s very own ‘Hall of Fame’. Anne Webster, Internal Sales at BSS Kings Cross, has been the first inductee after she was identified by customers and colleagues as consistently going above and beyond the call of duty to provide outstanding levels of service.
On a particularly notable occasion, Anne came to the rescue of a customer who needed her expertise to get the right product on site within a short deadline. Building services provider JS Wright was having trouble sourcing valves for a London based contract due to a distributor being unable to supply on time. JS Wright turned to BSS
Industrial to help and with Anne on the job they had the right products on site within 24 hours. The Contract Manager was so impressed that they continued to work with BSS
Kings Cross until the project was complete.
Peter Sullivan, BSS Operations Director, said: “Providing complete solutions and a value added service is central to BSS
Industrial’s offering. Anne is a fantastic example of this in action and it proves the benefits that this approach brings to our clients. It’s great that Anne’s efforts will now be recorded in the BSS
Industrial ‘Hall of Fame’ and we hope that this encourages others to come forward and shout about the great work being done at our branches.”