GEZE UK has appointed Steve Marshall to its Board as service director in a role that will see him driving forward the company’s high-tech customer-focused approach to servicing and maintenance across the UK.
Steve joined GEZE UK in 1997 and has played a major role in the development of the company’s automatic and service divisions as sales manager and commercial manager. Under Steve’s leadership, the service division has grown rapidly in response to customer demand over the last ten years. Five regional offices across the UK have been set up, and there has been considerable expansion within the national service team.
With a special interest in using technology to improve GEZE UK’s service, Steve has used PDAs to help engineers become more responsive, environmentally friendly and cost efficient. The introduction of GEZE UK’s innovative GSM/GPRS telemetric diagnostic system iContact™ to monitor automatic doors remotely, was a first for the industry and continues to deliver added benefits to customers with comprehensive diagnostic reporting and instant alerts.
Steve will soon be introducing mobile scanners for all service engineers so customers’ paperwork can be shared, processed and recorded on location, saving time and money.
Commenting on his new role, Steve said: “Throughout my time at GEZE UK, the company has maintained an excellent reputation for its customer service, and I’ve always looked for ways to further improve our efficiency and enhance our customers’ experience of working with us. In this tough climate our customers are naturally demanding the best service and quality available, and in this new role I will ensure that we continue to innovate and improve, and adopt new technologies where they can benefit our customers.”
Managing Director Andrew Hall added: “Steve has been the backbone of our service division over the years, and he has helped shape the progressive, proactive team that we currently have. I’m delighted to welcome him to the Board, and I look forward to working with him to further expand our national presence and ensure that our reputation for quality, service and innovation continues to grow.”