Customer care comes as second nature to Lomax + Wood

Lomax + Wood, the specialist supplier of made-to-order timber windows and doors with products in the acclaimed Kensington & Chelsea range, offer a variety of installation offers along with superb after care services.  The choice is dependent on the requirements of the customer with a package available for developers, for either new-build or refurbishment projects, to a full service designed for private home owners.

Lomax + Wood tailor-make the packages to suit the individual project and client; with a full installation package the company provides an initial site survey, design, supply and install, which acts as a one-stop solution for homeowners.  This service allows Lomax + Wood to take full responsibility for the product, its performance and condition leaving the purchaser to attend to other issues.

Should an issue arise Lomax + Wood go to enormous trouble to act quickly and identify the cause of a problem and how it can be rectified, with the least possible impact on the homeowner.

“It’s this degree of responsiveness that clients remember and tell their friends and family about.  It’s a small world and we do a lot of business through recommendation so we are naturally always pleased to help,” says Steve Boater, installation director.

Ideal for both new build and heritage work the Chelsea & Kensington range offers a coordinated collection of high performance wooden sash windows; beautiful flush timber casement windows; single, bi-folding and timber entrance doors in a variety of designs.  Products are manufactured from sustainably sourced, FSC® Chain of Custody accredited timber in accordance with BM TRADA certification.  These high performance products have exceptional U-values that meet current Part L Building Regulations’ and will help to reduce energy consumption and resulting CO₂ emissions.

Only high quality clear grade timber is used in the manufacturing process which is engineered for maximum strength and stability.  Products are delivered to site and factory-finished with three coats of highly durable micro-porous paint as standard, which is available in white and a choice of fashionable heritage colours, as well as stain and dual colour. These premium quality timber windows and doors have been tested to meet the rigorous security testing for part Q of the new Building Regulations. Lomax + Wood provide made-to-order premium quality timber windows and doors that combine acoustic, thermal and security performance with a stunning appearance that enhances both new and traditional projects. 

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