Two new key positions have been created to maintain high-quality standards from GEZE UK’s growing service division. Darren Salmon is now area service manager, southern region, while Angus Grey is undertaking the same role for the northern region.
The position has a strong emphasis on customer service - ensuring there is consistency in target setting and service standards, alongside monitoring financial performance.
Darren and Angus are responsible for leading and overseeing the recently expanded service teams, in particular, the newly introduced six field operations supervisors who support engineers in the field ensuring continuity of service and quality.
They will assist and coordinate many of GEZE UK’s largest commercial service tenders, manage its key accounts, oversee the training and development of team members and undertake liaison with health and safety to ensure compliance with legal requirements and company policies.
Darren has worked at GEZE UK for six years and until recently headed the Farnborough-based service team.
As area service manager he will now provide additional support to the service managers and teams in the South West, London North, as well as London South.
Angus has been with GEZE since 2005 launching and managing the northern service region based in North Shields.
Having developed a very successful regional team and strong customer base, he will now provide additional support to the service managers and teams in Scotland, Midlands North, Midlands South, as well as his existing Northern region.
Said Adam Presdee, GEZE UK’s service operations manager:
“I would like to welcome Darren and Angus to their new roles which will be key to GEZE UK’s continued growth and success in the service sector. We pride ourselves in our high levels of customer service but this is an environment where there are ever-changing requirements and we want to ensure that we are best placed to manage them with skilled and experienced people who will lead their teams accordingly.”