REHAU is proud of the technical support it offers to a broad range of customers and indeed believes it is one of the key areas where it differentiates itself from its competitors. It demonstrated this particularly well recently for a domestic customer who was looking to replace entrance door screens in his 1960s built Lanarkshire property.
The customer was Robin Russell, a retired architect, who contacted REHAU’s Glasgow sales office to discuss replacing two rotting timber screens with low maintenance, energy efficient PVC-U alternatives.
Robin had already put together a scheme based around his knowledge of REHAU and its systems but, when he met with REHAU’s commercial sales manager in Scotland Leila Robertson and technical applications engineer Paul Pell, they were able to propose a simplified, more cost effective solution which would still meet his requirements.
Leila was even able to put Robin in touch with three local Scottish fabricators who he could approach to quote for the fabrication and installation of the screens, and one of these - Fortress Windows – successfully completed the project.
Leila commented: “Robin had the technical knowledge required to design the screens for himself using standard REHAU profiles and coupling sections. However, we were able to present him with a solution simply using the highly versatile REHAU TOTAL70 profiles which eliminated most of the complex and relatively expensive coupling sections but didn’t compromise on the overall design.
“Whilst it was an unusual project and a relatively rare request, it was all part of the service from REHAU and we had another very happy customer.”
REHAU brands its technical and commercial support ‘knowhau’ and it extends beyond standard technical advice and into planning support, CPD seminars, aesthetics and budgeting.